Refund policy

 

ALL SALES ARE FINAL!

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at craftandglowcreations@gmail.com. Please note that returns will need to be sent to the following address: 7215 SW Drakestone Blvd, Lawton, OK 73505.

If your return is accepted, it is your responsibility to provide shipping, this reasoning is due to all items are customized and personalized at your request. You will be charged a 15% restocking fee. Any  Items sent back to us without first requesting a return will not be accepted.

You can always contact me for any return question at craftandglowcreations@gmail.com or text or call 580-595-1383


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like pictures, picture frames, custom products (special orders or certain personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and IF the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days, minus your 15% restocking fee. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at craftandglowcreations@gmail.com.

Our products are made to order or digital therefore we do not offer refunds. 

  1. Please allow 12-14 Business days for tracking and shipment to be issued, this does NOT include weekends or holidays. Orders may ship earlier than stated time frame but not guaranteed.  
  2. Please allow 3-4 Business days for delivery after order has been shipped. 
  3. Shipping may vary due to holidays or busy times of the year.
  4. Any tracking issues with your package you MUST contact USPS for information.  Once package is dropped off at the post office, we are no longer liable.  We can only see the same tracking status as you. 
  5. We are NOT liable for stolen or lost packages.
  6. Please make sure your address is correct with placing order.  You will be required to pay additional shipping charges if item is returned due to wrong address.
  7. We are NOT liable for damages caused by the shipping carrier. 

Damaged Items
If your item arrives damaged, you will need to file a claim directly with the shipping carrier (USPS or UPS).  All shipments are insured and the carrier is responsible for reimbursing damages that occur during transit.

To file a claim: 
USPS: Visit https://www.usps.com/help/claims.htm and follow the instructions.

UPS: Visit https://www.ups.com/claims to start a claim.

Contact me with any questions.

Damages and issues
Please keep all packaging and the damaged item until the claim is fully processed, as the carrier may request inspection.  Clear photos of the damage and packaging will be required.  If you need any supporting documents from us please feel free to reach out.

Please inspect your order upon reception and contact me immediately if there are any issues other than shipping issues, so that we can evaluate the issue and make it right.